Delivery & Returns
Delivery Prices and Dispatch Times
Dizzykitten only deliver to mainland United Kingdom addresses at this time. All orders are sent via Royal Mail except for larger orders and Small Parcels. These will be sent via MyHermes (2 Working Day).
All Orders are FREE DELIVERY.
Orders over £40 will be sent signed for, so please make sure there is someone available to receive it.
Please contact us for international shipping.
Our average dispatch time is 3-5 working days. If you need your items sooner please contact us today and we will be able to tell you if we can accommodate your deadline.
Receiving Your Order
Receipt Of Goods:
Any damages or shortages must be notified to Dizzykitten within 24 hours of delivery.
For items that require a signature on delivery. If our couriers attempt delivery and there is no one in then they will return the next day. If there is no one in again they will leave you a card with contact details for you to arrange to collect the goods from their depot.
Our Returns Policy Returning An Order
Any stock items can be returned to us within 14 calendar days of purchase provided the goods are still unused, in the original packaging and any sealing straps unbroken. If you wish to return goods simply send the item back to the address on our contact us page with a note giving your name, address, and telephone number. Once the goods have been inspected one of our sales department will contact you about your refund. We will refund your original purchase price excluding P&P. Return postage and returning your items is the responsibility of the buyer.
* Please note Personalised items cannot be returned to us as these cannot be sold again. We only accept returns on personalised items if there is a fault with the product or if it has been made incorrectly on our behalf.
If you discover a fault with your goods please contact our sales department to discuss the problem. If the fault cannot be rectified with the supply of parts then the faulty component must be returned for examination. We reserve the right to examine and repair faulty goods where appropriate.
Distance Selling Regulations:
This gives protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:
The right to receive clear information about goods and services before deciding to buy
Confirmation of this information in writing
A cooling off period of 14 calendar days in which the consumer can withdraw from the contract
Protection from credit card fraud
The cooling off period does NOT apply to products customised to the buyers specification. Any products ordered that are personalised or customised in any way may not be returned unless faulty.